Wheeler and Lai Surveyors

Privacy Policy

Wheeler and Lai Chartered Surveyors

Privacy Policy, Data Protection Notice, and Website Terms of Use

Wheeler and Lai Chartered Surveyors is a firm with whom you have provided information about yourself for the purposes of obtaining chartered surveyors services.

Wheeler & Lai Chartered Surveyors Registered Office is 16a Sandown Road, Sandown, Isle of Wight PO36 9JP  

TEL: 01983 210335    EMAIL: info@wlsurveyors.co.uk

If you have any concerns about your information, how we store this and how we use it or you want to make an enquiry or complaint about your personal information then you need to contact our Compliance Officer who is based at our registered office. We hope that we can resolve any query or concern you raise about our use of your information. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

The Wheeler and Lai Chartered Surveyors privacy notice provides information on how Wheeler and Lai Chartered Surveyors and any of its representatives and any 3rd party providers collect, use, secure, transfer and share your information.

The protection of your personal data is important to Wheeler and Lai Chartered Surveyors, and we recognise that when you choose to provide Wheeler and Lai Chartered Surveyors with information about yourself, you trust us to act responsibly with the data. We will never sell your personal data.

We may disclose personal information we collect about you, as described in this Privacy Notice or as indicated via the consent process at the time the data is collected. We share the information we collect with, but not limited to:

* Vetted affiliates and partners / Financial Institutions / Insurance Companies for business facilitation / Contractors / Law firms / Credit agencies, Land Registry Office, Her Majesty’s Revenue and Customs HMRC), Financial Conduct Authority (FCA) and other relevant regulatory bodies

* Additionally, we may share information about you, if required legally, to prevent harm or financial / reputation loss, for investigation of suspected or actual fraudulent or illegal activities.

* Prospective landlords requesting references via your written consent

This Privacy Policy includes our data protection notice explaining how we collect, share and use personal information and how you can exercise your privacy rights.

Wheeler and Lai Chartered Surveyors provides this website for your information and use, subject to the terms set out below. By accessing this website, you agree to accept these terms.

All references to Wheeler and Lai Chartered Surveyors within this website refer to Wheeler and Lai Commercial Surveyors Limited unless otherwise stated (Reg No:11560220).

What personal data do we collect and use

Depending on your relationship with Wheeler and Lai Chartered Surveyors, the information we collect will assist during the service we are providing or enable us to process an activity, such as sending you property details, undertaking a reference check if you are taking on the role of tenant.

Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality

Therefore, broadly speaking, various types of data may include (but this is not a definitive list):

* Identification information (e.g. name, Photographic ID, Place and Date of Birth, correspondence address evidence).

* Contact information (e.g. Postal address, e-mail and phone numbers).

* Family situation (e.g. number of children, marital status)

* Economic, Financial and Tax information (e.g. Wage slips, bank statements)

* Education and Employment Information (e.g. Employer’s name, Educational certificates).

* Data from 3rd parties (e.g. Landlord references, credit agencies, accountants)

How we use your personal information Wheeler and Lai Chartered Surveyors is committed to meeting all Data Protection obligations and ensuring the protection and security of all personal information. We have guidelines and procedures in place to ensure the safeguarding of your personal information.

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

We will not transfer your data to a third country or international organisation unless otherwise stated and agreed with you.

The use of your personal information may fall under following purposes:

* Sending you property details that you have requested, or we believe to be of interest due to a previous enquiry.

* For property regulations and due diligence purposes, in accordance with applicable law, anti-money laundering regulations.

* To provide you / your organisation with information or products or services that you have requested and deal with invoicing and payment.

* To fulfil our legitimate interest such a proof of transaction, fraud prevention.

* To enable an on-going business relationship, landlord and/or tenant relationship.

*collating information about the numbers of cases of a particular type we have conducted in a set period.

*sending you occasional updates about our services.

Length of time we hold your personal information

Wheeler and Lai Chartered Surveyors complies with the General Data Protection Regulation (EU) 2016/679 (GDPR) and is registered as a ‘Data Controller’ with the Information Commissioner’s Office (Reg. No. ZA463363). We ensure that your personal data is processed fairly, kept safe and secure and retained for no longer than is necessary.

In order for Wheeler and Lai Chartered Surveyors to be able to deliver a service, personal information will be required, and we will hold this information until the purpose is met, or if governed by other legal statutes and regulations, for the prescribed limitation and time periods. This can be between 3 and 12 years after the end of a contractual business relationship.

We will hold this information for as long as it is needed for the service you have requested (property particulars, newsletters, or other services we believe will be of interest to you) and remove it when that purpose has been met, or you no longer wish to continue to receive the service and choose to “opt out” by emailing unsubscribe@wlsurveyors.co.uk with the subject “Opt-Out Data Privacy”.

Who do we share your personal information with?

Wheeler and Lai Chartered Surveyors do not sell, trade, or rent any personal information to other organisations or third parties for sales or any other commercial purposes without your prior explicit consent. Wheeler and Lai Chartered Surveyors may from time to time use 3rd parties to fulfil the aforementioned services, and in those cases, we may disclose your information to:

* Service providers such as an EPC assessor, Solicitors, Contractors.

* Independent agents, intermediaries, or brokers, with which we have a regular business relationship.

* The Landlord, or their representatives or advisers.

* Vendor or Purchaser (or prospective purchaser) where we are the agent.

* Local Authorities / government bodies

You may decide you do not wish your personal information to be collected or shared, or may set conditions on our use of it. In such cases we may not be able to provide the service you require, or may only be able to provide it in a limited way. There are occasions where we have a statutory obligation to collect or use personal information. We reserve the right to monitor and record electronic communications (website, email and telephone conversations) for the purposes of keeping records, staff training, market analysis and security. We will inform you if your call is being recorded or monitored.

Where personal information is collected from and stored electronically all such information is held on secure servers within the United Kingdom. Should any data be stored outside of the UK we will ensure that the 3rd party provider signs an agreement which complies with obligations equivalent to those of the GDPR. We reserve the right to change, modify and update our privacy policy from time to time, and any altered version published on our website (https://www.wlsurveyors.co.uk) will take precedence over all earlier versions. Legitimate Interests

Under the GDPR there are a number of legal basis under which Wheeler and Lai Chartered Surveyors can process personal information. One of the lawful reasons is called ‘Legitimate Interests’. Broadly speaking Legitimate Interests means that Wheeler and Lai Chartered Surveyors can process personal information if we have a genuine and legitimate reason and we are not harming interests, rights and freedoms. This condition is necessity based, and as such Wheeler and Lai Chartered Surveyors will not use your personal data for activities where our interests are overridden by the impact on an individual, unless we have consent or are otherwise required or permitted to retain data by law.

Email and Communications We may contact you by email, post or via the telephone. Emails that we send to you or you send to us may be retained as a record of contact and your email address stored for future use in accordance with our record retention schedule, which is reviewed periodically. If we need to email sensitive or confidential information to you, we may perform checks to verify the correct email address and may take additional security measures. If providing us such information we recommend doing so in person.

Website and Cookies Wheeler and Lai Chartered Surveyors does not adopt or endorse the views of 3rd party websites linked to, or from, www.wlsurveyors.co.uk. Where we use social media platforms to promote the business, this may include promoting new agency work, promotion of deals or news to promote the services of Wheeler and Lai Chartered Surveyors, we do not intend to disclose personal details or sensitive information. Where our website or social media platforms contains links to third party websites we are not responsible for the privacy policies or content of such websites. Wheeler and Lai Chartered Surveyors takes no responsibility for the content, language use or beliefs of 3rd party web sites that may be linked to or downloadable from the Wheeler and Lai Chartered Surveyors website or any other associated website or social media platforms.

Cookies are small text files which are stored by your browser on your computer’s hard drive. Wheeler and Lai Chartered Surveyors uses cookies on their site as this allows visitors to navigate it more easily. Web browsers may be configured to alert users when they receive cookies and/or refuse to accept them. Using our website confirms your acceptance of our cookies. Security We are committed to securing your information. In order to prevent unauthorised access to your data, we have taken reasonable physical, electronic and operational procedures to safeguard and secure the information we hold. If your data is subject to any kind of external breach we promise to notify you within 72 hours. Please note that data transferred over the internet is inherently insecure, as such we are unable to guarantee your security when data is sent over the internet.

Your rights You may request that Wheeler and Lai Chartered Surveyors amends or stops processing your personal data in relation to any service by emailing unsubscribe@wlsurveyors.co.uk with the subject “Opt-Out Data Privacy”. This may delay or prevent us delivering a service to you. We will seek to comply with your request but may be required to hold or process information to comply with our legal duties. You have the right to request access to, and a copy of, any information we hold about you free of charge. Please note that an administrative fee (presently fixed at £50.00) will be charged where the request is; manifestly unfounded or excessive, particularly if it is repetitive; or is for further copies of the same information, that has previously been provided. We will endeavour to respond within 28 days of the request. If you have a complaint about why your information has been collected, how it has been used or how long we have kept it for, please email us at info@wlsurveyors.co.uk.

Terms of use In no event will Wheeler and Lai Chartered Surveyors or the operators of this web site be liable for any damages, including without limitation special or consequential damages that arise out of, or relate to, the use of, or inability to use the Wheeler and Lai Chartered Surveyors web site, even if Wheeler and Lai Chartered Surveyors has been advised of the possibility of such damages. Information provided on the Wheeler and Lai Chartered Surveyors website is provided as is, with no warranty as to accuracy or content. Any disputes arising out of, or related to, the use of the Wheeler and Lai Chartered Surveyors website will be governed by British Law without reference to choice of law principles. Unless where expressly prohibited on this website, you are permitted to view, copy, print and distribute publications and documents from within this website (such as property details, press releases etc); subject to your agreement that: 1. Your use of the information is for informational, personal, and non-commercially profiting purposes (other than your own enterprise) only 2. You will not modify the documents, publications or graphics 3. You will not copy or distribute graphics separate from their accompanying text and you will not quote materials out of their context 4. You will display the appropriate copyright notice and other proprietary notices on every copy you make 5. You agree that Wheeler and Lai Chartered Surveyors, may revoke this permission at any time and you shall immediately stop your activities related to this permission upon notice from Wheeler and Lai Chartered Surveyors or its representatives. Use for any other purpose is expressly prohibited by law, and may result in civil and/or criminal penalties. This permission does not include permission to copy the design elements, or layout of this website. Those elements of the website are protected by law, such as trademark, unfair competition, and other laws and may not be copied or imitated in whole or in part. No logo, graphic, sound or image from the website may be copied or retransmitted unless expressly permitted by Wheeler and Lai Chartered Surveyors.

This policy is effective from February 2023